Pauline Bannerman

Pauline Bannerman

Degrees and Education

My qualifications are: 

State Enrolled Nurse (General) 1981-1983, Diploma in Orthopaedic Nursing 1984-1985, Frontline Guidance counselling, Career Scotland 2007. IBS2 ( Integrated Business studies course Admin) from 1998 2000

– State Enrolled Nurse (General) 1981 – 1983

– Diploma in Orthopaedic Nursing 1984 – 1985

– Frontline Guidance Counselling, Career Scotland 2007

– IBS2 (Intergrated Business Studies Administrator) 1998 – 2000

Duties
As the lead administrator, Pauline’s responsibilities include, and are not limited to:

– Responsible for the onboarding, training and probation process of new starters within the practice.

–  Ensure regular feedback opportunities with the team including monthly 1-1s and feeding areas of concern and/or excellence through to Management.

– Provide at desk coaching/mentoring/training for individual team members.

– Provide support to the on-site Administrative team by monitoring workloads, schedules, holidays and sickness; and accepting/rejecting projects and tasks depending on work levels.

– Identify and implement, when change is required, to improve ways of working, simplifying tasks or reducing costs, as approved by Management.

– Cover front desk and welcome visitors and candidates, handling internal and external calls via practice telephone, and set up clinic rooms when required.

– Data entry, documentation creation and production.

– Assist with the organisation and booking of clients.

– Diary management, including room allocation and time management.

– Organise incoming/outgoing post and courier services (UK and worldwide).

– Communicate effectively and comfortably with people from all levels of the business, providing them with administrative support.

– Arranging cover at other sites for training and staff cover as and when required.