The Edinburgh Practice: Terms & Conditions



Website Terms & Conditions


The following sets out the terms of use under which you may use our website Use of our website includes browsing, accessing, sharing or use of the referral forms to book a consultation.


Please read our terms and conditions carefully before you begin to use our site. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.


Website Content

The contents of this website are for general information only. All information is subject to change without notice.

All material contained in this website is owned by or licensed to The Clarify Group Ltd (T/A The Edinburgh Practice). This material includes, but is not limited to: the name, logo, appearance and graphics. All reproduction of these is therefore prohibited.

The Clarify Group Ltd (T/A The Edinburgh Practice) will not be held liable for your use of the information and accepts no responsibility for any decisions made or for any loss, damage or injury caused based on or deriving from the use of any information found on our websites.

The content of this website is not to be used in the diagnosis or treatment of any psychological conditions, nor is the information to be used to replace the services of a trained and qualified mental health professional.

Any links to other websites are provided only as courtesy, resource or reference and the information contained on any linked website, does not reflect the opinions, policies or standards of The Clarify Group (T/A The Edinburgh Practice) or any staff or directors.




We cannot guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.


You must not misuse our site by knowingly introducing viruses, trojans, or anything technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


Linking to our site


You may link from your website to this website, provided you first contact us for approval and provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on our site other than that set out above, please contact us in the first instance.


Prohibited uses


You may use our site only for lawful purposes.  You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards, as more particularly set out below.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.


You also agree not to reproduce, duplicate, copy or re-sell any part of our site and not to access without authority, interfere with, damage or disrupt any part of our site.


Cookie Policy


A “cookie” is a small data text file that is placed in your browser and allows us to recognize each time you visit our website. Cookies themselves do not contain any personal information and The Edinburgh Practice does not collect any personal data about you on this website, apart from information which you volunteer (for example by e-mailing us or by using our online forms). Any information, which you provide in this way, is not made available to any third parties, and is used by The Edinburgh Practice only in line with the purpose for which you provided it (e.g. to request an initial consultation or to make a professional referral).


Our website does however use cookies to distinguish you from other users of our website.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website (e.g. the cookie that enables you to log in as a returning client to book a further appointment on our online diary).
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, and remember your preferences.
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.


Except for essential cookies, all cookies will expire after a few days; the precise period will depend on your browser settings.


Changes to our site


We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.



Operating Terms & Conditions


The Edinburgh Practice is operated by The Clarify Group (T/A as The Edinburgh Practice). We are registered in Scotland under company number SC540465 and our registered and trading address is 35a Northumberland Street, Edinburgh EH3 6LR.

All of our psychologists, psychiatrists and allied health professionals [hereafter referred to as ‘professionals’] are self-employed contractors and are regulated by their respective regulatory bodies. The Edinburgh Practice provides the consulting rooms and administrative services only.  The Edinburgh Practice will not accept liability for any loss or damage resulting from contact or work with the professionals. Any complaint against a professional should be raised with the person themselves in the first instance and, if necessary, escalated to their respective member organisation.

Our psychologists, psychiatrists and allied health professionals are all fully qualified and are regulated by one or more of the following accrediting bodies:

  • The British Psychological Society (BPS)
  • The Health and Care Professions Council (HPCP)
  • The General Medical Council (GMC)


Evidence of individual clinician’s credentials are available upon request.


Payments and Insurance


Payment can be made via telephone or BACS prior to the day of the appointment. Alternatively, payment can be made upon arrival at reception of The Edinburgh Practice with a debit/credit card or cheque. However, no consultation cannot commence until payment has been made in full. If the client intends to use private medical insurance to pay for treatment, the treatment must be authorised with the insurance provider prior to booking in the initial consultation. The client will be required to provide the policy number, authorisation number and upper financial limit at the point of booking. Please note that the client is ultimately responsible for settling the account, if for any reason the insurance provider ceases to release funds for the treatment the client will incur the full charges.


Cancellation Policy
The Edinburgh Practice operates a strict 48-hour cancellation policy for private appointments. Cancellations made within this period will be charged 50% of the full rate. Cancellations can be made via phone or email.


Anti-Discrimination Policy
The Edinburgh Practice values difference and diversity and does not discriminate on the grounds of age, gender, sexual preference or orientation, marital status, religion, race, colour, national origin, disability, heritage or political belief.


Privacy Policy


The Edinburgh Clinic is committed to the protection of client’s data. We are registered with the ICO and all handling of client’s personal data is done so in line with the terms of  The Data Protection Act 1998.


All personal, financial and medical information supplied via the online referral forms, during the booking process or during consultations is handled securely. Strict confidentiality measures are in place regarding the storage, transmission and disposal of personal data. 


Anything discussed during a consultation is strictly confidential and will not be passed on to third parties without the explicit permission of the client. Please note that due to the nature of psychological and psychiatric assessment, therapy, and treatment, there are two exceptions to this rule: (1) under the professional’s Duty of Care we are obliged to contact the relevant services if we believe that the client is an immediate danger of harming themselves or others (the clinician will inform the client of this); (2) mental health professionals are required by their accrediting bodies to undertake regular professional supervision. This involves the discussion of the professional’s caseload with a senior colleague and ensures standards and best practice are being met.


Intellectual property notice

© Copyright The Clarify Group Ltd. All rights reserved.


Changes to these terms


We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.


Make an appointment and we’ll contact you.