The Practice is now Using Heidi AI in Appointments – With Your Consent
How does it work?
Heidi is a helpful tool that allows your clinician to focus entirely on you during your visit while still allowing them to accurately capture medical information, ensuring a comprehensive and precise record of your care.
Do I have to give consent?
Your consent is crucial. All clinicians will obtain consent before using Heidi. You can withdraw your consent at any time.
Who has access to my medical information?
Heidi employ robust and strict access controls meaning only your clinician has access to sensitive information. They are GDPR and NHS compliant and their information management systems are also ISO27001 accredited for data security.
Where is my data stored?
Heidi prioritise data sovereignty by ensuring all data is locally hosted within the UK. This practice enhances data security while also ensuring compliance with UK data protection regulations.
How is my data used?
The approach to data collection is threefold:
- Be Transparent: Heidi clearly explain how your data is used in their Privacy Policy and Terms and Conditions.
- Limit Collection: Heidi only collect data that is essential for providing you their services or enhancing Heidi’s effectiveness.
- Ensure Security: Heidi restrict the disclosure, retention, and use of your data, ensuring it is safeguarded.
Heidi is committed ensuring that every piece of information collected has a clear purpose, to improve Heidi’s performance and accuracy
Do you store recordings of my appointment?
Conversations are transcribed simultaneously while they happen, meaning no recordings are ever stored. Notes that a clinician saves from the appointment will be added to your Electronic Health Record in the Practice Management System.
Find out more
Get in touch at hello@heidihealth.com or visit heidihealth.com